RETURNS AND SHIPPING POLICY

Orders placed before 4:30 PM EST Monday through Friday will ship out on the same business day via UPS. Kindly be advised that we do not dispatch orders on weekends. Please take this into account when placing your order.

Our return policy allows for returns within 30 days of receiving the item, in original condition with tags and packaging. Contact us at partsdepot@hotsideparts.com or call 718-456-6409 for return instructions. Refunds are processed on the same day; however, the timing will vary depending on your bank.

Tracking information will be emailed or sent by SMS to the provided email address or phone number after the checkout process is complete. This communication will also contain a link to view your order status.

Shipping options are available at checkout. Price, courier, and shipping time may vary by location and will be displayed at checkout.

Warranty Information: Please note that a few items do not come with a warranty. Be sure to check the product details for specific information.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at partsdepot@hotsideparts.com. Please note that returns will need to be sent to the following address: [PARTS DEPOT - 1329 WILLOUGHBY AVE BROOKLYN NY 11237]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at partsdepot@hotsideparts.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Missing items
In the event of a missing item please contact us at partsdepot@hotsideparts.com or 718-456-6409 so we can resolve the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at partsdepot@hotsideparts.com.